In response to recent COVID-19 concerns, we are writing to assure our clients that we are taking recommended precautions while still providing essential patient care.
To continue to keep staff, clients, and patients as safe as possible, we are currently offering Curbside only. We will offer “in-person” doctor appointments start June 1st 2021. Masks are required inside the building.
Boarder reservations, drop-off appointments (like surgeries), technician appointments, pet pickups, and medication/product pickups will continue to be curbside.
Here’s what to expect for your In-Person Doctor Appointment:
Park by a orange cone and call the clinic to check in. Once you’re checked in by one of the receptionists, the doctor will call you to get a history and instruct you to come in. The vet assistant will instruct you which exam room to enter and wait. The doctor and assistant will meet you in the exam room to continue with your appointment. Up to 2 adults are allowed inside with masks on. Curbside appointments are required for parties of 3 or more.
Although our communication methods will be altered, be assured that pets will still be examined by the veterinarian and patient care in the clinic will be provided by our team as usual. We are doing this in order to continue to provide excellent care to your pets while protecting our valued clients, our staff and all of our families.
Please continue to have kindness and patience during these strange times. We have our patients, clients, and staff well being in mind. If a staff member becomes COVID positive we would, unfortunately, have to shut down the entire clinic for 2 weeks as recommended by the CDC.
A trip to the veterinary with one’s pet can be a stressful situation under ideal conditions, but with the heightened concern for the COVID-19, we need to be especially calm and patient during this time. Thank you for entrusting us with your pet’s care and for understanding the added precautions need to keep everyone safe and healthy.
Your veterinary team at Alta View Vet.
The Centers for Disease Control have a comprehensive website with general information and more about COVID-19 and animals: https://www.cdc.gov/coronavirus/2019-ncov/faq.html